Rm40 Terms & Conditions – Malaysia Casino Platform Terms of Use

In this rm40 Terms & Conditions document, the following terms carry the meanings stated below unless the context requires otherwise:

• "rm40" or "Platform" refers to the rm40.my website and all related services operated under the rm40 brand.
• "Member" or "You" refers to any individual who has registered an account with rm40 or who accesses rm40's services.
• "Account" refers to the personal profile registered by a Member on rm40 to access all gaming services.
• "Balance" refers to the total funds in Malaysian Ringgit (MYR) available in your rm40 account for wagering purposes.
• "Bonus" refers to any bonus credits, free spins, or other incentives offered by rm40 through its promotional programmes.
• "Services" refers to all gaming products, betting tools, platform features, and support services provided by rm40.

By accessing or using the rm40 platform in any way, you hereby accept and agree to be fully bound by these rm40 Terms & Conditions. If you do not agree with any part of this document, you are required to refrain from using rm40's services.

Rm40 takes member eligibility very seriously. Only individuals who meet all of the following eligibility requirements are permitted to register for and use rm40's services:

• Be at least 21 years of age at the time of registration and at all times while using the rm40 platform.
• Resident in Malaysia or a Malaysian citizen accessing the platform from within Malaysia.
• Possess full legal capacity to enter into a binding agreement under the applicable laws of Malaysia.
• Not listed on any self-exclusion registry or voluntarily activated gambling exclusion programme.
• Has never had an account closed by rm40 due to fraud, breach of terms, or prior unlawful conduct.

Any individual who registers an account on behalf of someone else, uses a false identity, or conceals relevant information during registration commits a serious violation of rm40's Terms & Conditions and risks facing legal action.

Each eligible individual is permitted to register and hold only one (1) active account on rm40 at all times. Multiple account registrations by the same individual are strictly prohibited, regardless of whether a different name, phone number, email address, or other details are used.

• All information provided during registration must be accurate, complete, and kept up to date at all times.
• You are solely responsible for maintaining the confidentiality of your rm40 account password and login credentials.
• Rm40 is not liable for any losses resulting from unauthorised access caused by your own negligence in safeguarding your account.
• Any suspicious activity on your rm40 account must be reported to our customer support team immediately via email at [email protected].
• Rm40 reserves the right to request additional identity verification at any time, particularly before processing withdrawals exceeding RM5,000.

It is each Member's responsibility to ensure their profile information remains up to date. Changes to phone number, email address, or payment information must be made through your rm40 account settings with appropriate identity verification.

Rm40 only accepts financial transactions in Malaysian Ringgit (MYR) through approved payment methods. All deposits and withdrawals must be made using a payment method registered in the Member's own name — third-party transactions are not permitted.

• Rm40 does not charge any processing fees for deposits. Any fees imposed by your e-wallet provider or bank (if applicable) are the Member's own responsibility.
• Withdrawal requests exceeding RM10,000 may require additional identity verification for AML (Anti-Money Laundering) compliance purposes before being processed.
• Rm40 reserves the right to delay or reject any withdrawal that is deemed suspicious or inconsistent with the platform's security policies.
• No withdrawal fee is charged on amounts above RM50. Withdrawals below RM50 may be subject to an administrative fee of RM2.
• Balances in rm40 accounts that have been inactive for more than 12 consecutive months will be subject to a monthly inactivity maintenance fee of RM5.

Rm40 offers a wide range of bonuses and promotions to add value to our members' gaming experience. All bonuses are subject to wagering requirements and the specific terms set for each promotion. rm40 is committed to ensuring that all bonus terms are transparent, reasonable, and easy to understand.

• The rm40 welcome bonus may only be claimed once per new individual — creating multiple accounts to claim the bonus repeatedly constitutes bonus fraud and is strictly prohibited.
• The standard wagering requirement for rm40 is between 15x and 30x the bonus amount received, depending on the promotion type. The specific terms for each bonus are stated on the respective promotions page.
• Unused bonuses, or those whose wagering requirements have not been met within the validity period (typically 7–30 days), will expire automatically with no compensation provided.
• Certain games may contribute less — or not at all — towards fulfilling a bonus wagering requirement. Please check the game contribution table in the relevant promotion's terms and conditions.
• Rm40 reserves the right to modify, suspend, or terminate any bonus or promotional programme at any time, with reasonable notice given to affected members.
• Any attempt to abuse the rm40 bonus system — including arbitrage betting techniques or unjustifiably low-risk wagering strategies while a bonus is active — will be treated as a breach of terms and may result in the cancellation of the bonus and any associated winnings.

All games available on rm40 – including slots such as Shining Crown, Dancing Lion, and Diamond Mine, live casino titles such as Crazy Time, and table games such as Caribbean Stud and Lucky Keno – are operated using an independently audited RNG (Random Number Generator) system, certified by internationally recognised bodies.

• The outcome of all games on rm40 is entirely random and cannot be influenced, predicted, or manipulated by any party, including rm40's own technical team.
• Should a technical issue occur during a gaming session that causes disruption or inconvenience, rm40 will investigate and resolve the matter based on verified server records.
• Winnings arising from system malfunctions, software errors, or obvious technical vulnerabilities are invalid and will not be paid out by rm40.
• Rm40 reserves the right to void or correct any bets placed during a system outage or technical failure, following a thorough investigation.
• All disputes relating to game outcomes must be filed within 7 days of the incident by emailing [email protected] with complete details of the relevant gaming session.

For rm40 live casino games such as Crazy Time that are broadcast in real time, the results announced by the live host are final and binding unless there is clear evidence of a technical error that can be verified through the video recording of the relevant session.

Rm40 maintains a zero-tolerance policy towards dishonest conduct, fraud, and illegal activities. The following are strictly prohibited on the rm40 platform and will result in immediate action, including permanent account freezing and reporting to the relevant authorities:

• Identity fraud: Using another person's personal information or falsified documents to register or verify an rm40 account.
• Multiple accounts: Registering or using more than one rm40 account to obtain multiple benefits or to circumvent restrictions.
• Collusion: Colluding unlawfully with other players to influence game outcomes or to exploit the rm40 system.
• Use of bots or software: Using any automated software, algorithm, script, or artificial intelligence to play or interact with the rm40 platform without written authorisation.
• Money laundering: Using an rm40 account to process illegally obtained funds or for money laundering purposes in any form.
• Bonus abuse: Exploiting the rm40 bonus system through unjustified low-risk betting techniques, arbitrage, or other manipulative methods.
• Live host harassment: Insulting, threatening, or harassing rm40's live hosts or other players in the live casino room.
• Unauthorised access: Any attempt to gain unauthorised access to the rm40 system, hack the platform, or disrupt rm40's technical operations.

Rm40 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any part of these rm40 Terms & Conditions.
• Failure to submit the requested identity verification documents within the stipulated timeframe.
• Suspected activities related to fraud, money laundering, or unauthorised collusion.
• A voluntary account closure request submitted by the Member personally through the Self-Exclusion programme.
• Account inactivity exceeding 24 consecutive months.

Members who wish to voluntarily close their rm40 account may do so at any time by contacting the rm40 customer support team at [email protected]. All valid balances (not subject to investigation or restriction) will be returned to the original payment method within 5 business days of the request being approved.

Rm40 is committed to protecting the privacy and personal information of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Use of the rm40 platform is subject to rm40's Privacy Policy, which forms part of these Terms & Conditions.

• Personal information collected during registration and use of rm40 is used solely for account management, payment processing, identity verification, and service improvement purposes.
• Rm40 uses 256-bit SSL encryption to protect all data transmitted between your browser and rm40's servers.
• Rm40 does not sell, rent, or disclose members' personal information to third parties for marketing purposes without the member's written consent.
• Members have the right to access, correct, or request deletion of their personal data by contacting the rm40 team.

For more information on how rm40 handles your personal data, please refer to rm40 Privacy Policy completed in full.

Rm40 believes that gambling is a form of entertainment — much like watching the EPL or playing e-sports — and should be enjoyed responsibly and in a controlled manner. rm40 provides a range of tools and resources to help members manage their gambling habits in a healthy way.

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits through their rm40 account settings to manage their spending.
• Loss Limit: The loss limit feature allows members to set a maximum loss amount permitted within a specified time period.
• Session Time Limit: Time alerts can be activated to notify you when your set session time limit is approaching or has been reached.
• Self-Exclusion: Members concerned about their gambling habits may activate Self-Exclusion for a period ranging from 30 days to permanent exclusion, either through their account settings or by contacting the rm40 support team.
• Reality Check: This feature displays a summary of your recent gambling activity before each session to help you make more informed decisions about your play.

If you or someone you know is experiencing gambling-related problems, rm40 encourages you to seek professional help. For further guidance, please visit the page rm40 Responsible Gaming.

To the extent permitted by applicable Malaysian law, rm40 is not liable for:

• Any financial losses incurred by a Member as a result of unfavourable game outcomes.
• Service disruptions caused by factors beyond rm40's control, including a Member's internet outage, device failure, or power interruption.
• Any indirect, consequential, or incidental damages arising from your use of, or inability to use, the rm40 services.
• Losses resulting from unauthorised access to a Member's account caused by the Member's own negligence.
• Any loss of data, winnings, or information arising from technical issues with the Member's device or internet connection.

In any event, rm40's maximum total liability to any Member for any claim shall not exceed the total amount deposited by that Member in the 30 days preceding the claim.

Rm40 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at rm40's sole discretion. Members will be notified of material changes through:

• Notice prominently displayed on the rm40.my homepage.
• Email sent to the address registered to the Member's account.
• In-platform notifications on rm40 when a Member logs in.

Continued use of the rm40 platform after notification of changes has been given will be deemed acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your rm40 account in accordance with the procedures set out in Section 8 of this document.

These rm40 Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions, the use of the rm40 platform, or any services provided by rm40 shall be resolved through the following mechanisms in order:

• Live Chat: rm40 encourages all disputes to be resolved first through direct consultation with our customer support team.
• Mediation: If direct negotiation is unsuccessful, both parties may agree to resolve the dispute through mediation conducted by a mutually appointed independent mediator.
• Arbitration: Disputes that cannot be resolved through mediation will be referred to arbitration in accordance with the rules of the Kuala Lumpur Regional Centre for Arbitration (KLRCA).

Notwithstanding the provisions above, rm40 reserves the right to seek injunctive or equitable relief from a Malaysian court of competent jurisdiction in circumstances where immediate action is required to prevent or limit irreparable harm.

If you have any questions, concerns, or feedback regarding these rm40 Terms & Conditions, our team is available to assist you 24 hours a day, 7 days a week.

• Email: [email protected] — for written enquiries requiring a written record.
• Live Chat: Available directly within the rm40 platform, with a typical response time of 2–3 minutes.
• WhatsApp: Via the official rm40 number listed on the platform's support page.

Rm40 commits to responding to all Terms & Conditions-related enquiries within 24 business hours. For general questions about the rm40 platform, please refer to the rm40 FAQ.